Back

It is Adelaide Pest Control's commitment to put quality issues paramount in the delivery of our service to our clients.Our approach to quality is to:

Do it right the first time.

Make everyone in the organisation aware of their responsibilities in maintaining and improving factors affecting quality issues.

Institute an ongoing on the job training programme.

Plan, develop and introduce a quality management system in consultation with all parties involved.  The basis of the system being International Standard AS/NZS ISO9002:2000.

Strive to use state-of-the-art equipment and technology.

Continually improve systems and service with respect to:

Responding promptly and constructively to customer complaints on quality of service.

Ensuring that the relevant corrective action is taken and standardised.

Continually measure performance and display to employees appropriate indicators of performances.

Always treat the next person in a process as our "Internal Customer".

This policy is issued to clearly go hand-in-hand with our motto: "Our commitment to Customer Service is more than a promise, it is a tradition".

This policy is issued to document our strong commitment towards total quality management and is fundamental to our long term success in the market position, reputation and hance the continued prosperity of the company.

It is the responsibility of each employee to implement these policies in the area of business for which they are accountable.

Neville Flounders
State Manager                                          

Dated: 14th December 2006